www.happydroptaxi.com Terms & Condition & Guidelines for Drivers/Taxi Owner/Operator

• • • • Government mandated Terms and conditions as provided on the “Happy Drop Taxi – Driver” shall be mandatorily be applicable to the www.happydroptaxi.com Drivers / Taxi Owners / Operators / Agents, and they understand and acknowledges the same while registering with www.happydroptaxi.com App during the process of profile creation.
      • KYC and background verification shall be mandatory to the individual/operator & owner of Taxis
      • lf the Driver/ Taxi owners /Agents / operators intentionally uses or causes or allows a Taxi to be used in any manner not authorized by the permit or provisions mentioned herein, the Driver and Taxi owners /Agents / operators shall be jointly and severally responsible for any injury, harm, offence or crime committed by any person, including the driver.
      • Taxi owners /Agents / operators registered vehicles would have to comply with the fuel specified for the city while operating for www.happydroptaxi.com for intra city transport on long term hiring/ leasing, for ferrying tourists, local passengers, employees of government / private companies etc.
      • Taxi owners /Agents / operators shall ensure that their Driver shall not drive under the influence of drugs, liquor, psychotic medicines or any such prohibited materials.
      • Taxi owners /Agents / operators shall ensure that their Driver shall not drive when contracted with contagious diseases or conjunctivitis. Driver shall adhere to all safety norms as may be made applicable from time to time.
      • Taxi owners /Agents / operators shall ensure that, their Taxis have a valid contract carriage permit issued by the State Transport Authority under section 74 of the MV Act, to operate as a Taxi.
      • Taxi owners /Agents / operators shall ensure that, their Taxis shall be suitably insured commercially as prescribed from time to time under applicable Laws of India.
      • The Agent / Operator / Taxi owner shall ensure that each AC Taxi is equipped with proper temperature control device in proper working order and AC / Non AC taxi is fitted with working electronic digital fare meter on the front panel (dashboard) as per STA guidelines
      • The Driver/ Taxi owners /Agents / operators shall undertake to indemnify and protect the www.happydroptaxi.com and State Transport Department from and against all actions, suites, proceedings losses, costs, damages, charges, claims and demands of any nature and description, act or omission of the Driver/ Taxi owners /Agents / operators or its employees or, during the engagement of the it’s business with www.happydroptaxi.com
      • The Taxi owners /Agents / operators shall adhere to the provisions of Motor Vehicle Act, 1988 and rules framed there under and the terms and conditions prescribed by the Transport department from time to time for providing the Taxi services.
      • The www.happydroptaxi.com enrolled Driver shall be of good moral character without any criminal record. Any person who has been convicted within the past seven years of driving under the influence of drug or alcohol, also has been convicted at any time for any cognizable offence under the Criminal Code of Procedure 1973 including fraud, sexual offences, use of a motor vehicle to commit a cognizable offence, a crime involving property dispute and / or theft, acts of violence or acts of terror must not be engaged by the Driver / Agent / Operator / Taxi owner.
      • We hereby like to receive a deem acceptance as a consent from every individual taxi owner, driver, operator / agent registered under www.happydroptaxi.com platform to adhere to following terms & conditions along with certain guidelines laid down by State Transport Authority. Kindly note these this document can be updated on time to time basis as and when there are updates from management or directions from Government agencies.
      • www.happydroptaxi.com goes strictly as per guidelines laid down by the transport department & would not tolerate any indiscipline, of what so ever nature, with limited or full ban on www.happydroptaxi.com Driver duties from www.happydroptaxi.com app if found guilty. We would like to give 100% safety to our customers. Following are the major considerations of violations:
        1. Refusal of service.
        2. Using derogatory or harassing language directed at passenger.
        3. Rating a passenger on the basis of sex, race, caste, creed, religion, or nationality.
        4. Fighting with passengers over balance fare.
      • www.happydroptaxi.com allows only a motor cab which has a valid fitness certificate issued from the Transport Department and has an engine capacity of 998 CC above in case of petrol or diesel vehicle. The www.happydroptaxi.com Taxi should be driven on clean fuel electric battery operated / petrol / diesel. The Taxi should meet emission standards as prescribed from time to time by the Transport Department. The taxi should have updated and valid Pollution Under Control Certificate (PUC).
      • www.happydroptaxi.com charges are published on the App and Web portal. All Driver/ Taxi Owners / Operators / Agents shall perform their respective duties as per the billing shown in the APP.
      • www.happydroptaxi.com Driver cannot ask for any payment apart for the charges shown on the app at the end of the trip (Exclude toll, permit, extra distance and waiting hours), as the mobile app rates are calibrated as per the notified rates of Department of Transport & fully complies with all the guidelines.
      • www.happydroptaxi.com Driver needs to comply to the proper dress code on duty as per guidelines given issued by Department of Transport. Color choice available is either white or khaki.
      • www.happydroptaxi.com Driver needs to maintain a strict discipline of road driving, no harsh tone while talking to the www.happydroptaxi.com passengers reached out for any information need to asked or provided. www.happydroptaxi.com Driver/ Taxi Owners / Operators / Agents needs to adhere to some social discipline of being courteous and professional to all our customers and members of the public, Act in a manner that is not likely to bring www.happydroptaxi.com into disrepute, Presentable manner of cheerfulness, Timely Pickup & Drop, Communicate with Passengers in a friendly manner, Fulfil their commitments once they have accepted a www.happydroptaxi.com Duty, Face Disciplinary Action if not adhere to Timely Guidelines & Auctioning it, Give a Customer Experience that will make them avail our Services Again & Again..
      • www.happydroptaxi.com Driver/ Taxi Owners / Operators / Agents need to comply with all regulatory framework like RTO Tax, vehicle insurance, vehicle fitness certificate, Driving licenses possession, transport permits and PUC all the time with all other mandatory compliance as laid down by Department of Transport.
      • www.happydroptaxi.com Driver/ Taxi Owners / Operators / Agents needs to follow the most ethical practices of observing rules and regulations so that Tourist/passenger feel being safe and serviced properly.
      • www.happydroptaxi.com Drivers / Taxi Owners / Operators / Agents need to follow a strict guidelines of paper documentation along with complying to a verified process being supervised by Department of Transport at the time of enrollment in the system and during the business execution.