Terms and Conditions


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This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, and Terms of Use for access or usage of oneway.cab website and its app.


Site and Contents

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All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

You may not create a link to this website from another website or document without happydroptaxi.com prior written consent. Your use of this website and any dispute arising out of such use of the website is subject to the laws of India or other regulatory authority.

You must read, agree with, and accept all of the terms and conditions contained in these Terms for taxi booking.

User Content

You are prohibited from posting defamatory, obscene, pornographic, profane, threatening or unlawful material in our forums or our user feedback sections.

happydroptaxi.com will fully cooperate with any law enforcement authorities or court order requesting or directing happydroptaxi.com to disclose the identity of anyone posting such materials.

happydroptaxi.com may change, edit, or remove any user material or conversations that are illegal, indecent, obscene or offensive, or that violates happydroptaxi.com policies in any way.

Booking can be made online by filling up the booking form and booking on call, provided here. Payment can be made through any of the credit/debit cards or cash on complete ride listed here. Booking can be made for any person other than cardholder also. For that you need to fill up details of cardholder for payment and details of user for booking.

A booking voucher will be sent to the traveler over email when he completes an online car booking with happydroptaxi.com

  1. All bookings under consideration are on a calendar day basis i.e from midnight 12:00 to midnight 12:00. As an example for a cab booked for 1st Jan where the pick up time is 5:00 p.m, the booking will be valid till 1st Jan 11:59 p.m and not 2nd Jan 5:00 p.m.
  2. Any form of discounts are only applicable only on the basic fare and cannot be made available on extra charges like toll, taxes, charges on for extra Kms consumed if applicable, charges for extra hours consumed if applicable, driver allowance, parking, night charges, unless specified.
  3. Car air-conditioner will not work on hilly routes & also when the vehicle is not in motion. The customer is also not expected to request driver to make the air condition operational in therefore mentioned cases.
  4. Cumulative amount of monetary discount shown on our website is only for indicative purpose. The exact discount amount or savings offered depends on the service type.
  5. Customer can request for amendments to a booking made earlier by him only if the request is done 24 hours before the pick up time. No changes will be done within 24 hours of the time of pick up time. In cases where amendments are requested on cab type, the cab type requested is subject to availability. In case of a no show where the customer has not informed happydroptaxi.com on the changes on his schedule 24 hours before the pick up no refunds will be made. The amendments can be done by contacting the support team of happydroptaxi.com on +91-9843358608 and mention the booking confirmation number (Booking ID).
  6. Customer is liable to pay for any additional distance traveled and also for additional hourly charges if applicable. Any unscheduled changes will attract additional charges as applicable.
  7. Customer is liable to pay waiting charges in the case of delay (be it for any reason) exceeding more than 10 minutes from the scheduled pick up time.
  8. Distances between two locations (points) be it an intercity distance etc mentioned on the website are approximate. Actual distance may differ depending on the exact geographical location of the points under consideration.
  9. For all travel types (one way, round trip & local) customer has to bear all extra charges like driver allowance, toll, taxes, charges on for extra Kms consumed if applicable, charges for extra hours consumed if applicable, parking charges, night charges and any other charges applicable as mentioned on the voucher.
  10. For one way outstation trips the customer will pay for any additional charges in the case where the driver needs to cover additional distance (or) needs additional duration to complete his return journey (whichever of these two higher).
  11. happydroptaxi.com cannot be hold accountable for any loss, damage, physical injury etc suffered to the customer while availing its services.
  12. happydroptaxi.com doesn’t have any own cars and drivers. We do brokerage service in between users and drivers. We verified driver and car details then we allow the drivers take taxi trips.
  13. happydroptaxi.com. cannot be hold accountable for any delay or consequential loss caused to the customer due to traffic jam or reasons beyond reasonable control of the driver or lapses on the part of the driver.
  14. If needed, a customer can amend his booking from one way to round trip or from one way to multi city while his/her travel is in progress. A request for amendment while mentioning the Booking ID & reason for amendment has to be made to the support team at happydroptaxi.com. by reaching them on +91-9843358608. Whether or not to make an amendment as per the request of the customer solely rests with our support team. If the amendment request by the customer is approved our support team will guide on the difference amount to be paid to the driver to confirm the amendment. This amount has to be paid immediately to the driver in cash after our team makes an amendment, failure to do so will not make the requested amendment a reality.
  15. In addition to all the above-mentioned terms & conditions, user terms mentioned on the website apply.
  16. In case of any dispute parties agree to the exclusive jurisdiction of courts of Kallakurichi, Tamilnadu
  17. In case of any misconduct or misbehavior by the driver the customer should immediately report to the support team of happydroptaxi.com. at +91-9843358608 and share the experience while mentioning the booking confirmation number (Booking ID).
  18. In no event the entire liability of happydroptaxi.com for any loss or damage arising due to cab services or in the case of a valid refund claim shall not exceed the booking amount paid by the customer.
  19. Producing the booking voucher provided earlier is mandatory to avail the car rental services by happydroptaxi.com. If this is not done it entitles the driver to refuse service delivery without any liability on us to refund the booking amount.
  20. The driver will wait for the customer on the travel date for not more than 30 minutes from his pick up time in a case the customer does not inform the driver on the delay. After 30 minutes the booking will be considered as a case of no show and full booking amount will be forfeited.
  21. The start and end distance in Kms will be calculated from point of pick-up to point of destination. Driving speed of the vehicle as per the directions of the local transport authority only. Parking charges, toll charges, state taxes and entry fees etc. to be paid by the customer.
  22. The vehicle booked will be subject to availability. In a case where the car booked is not available on the day of travel the customer will be provided with an alternative equivalent vehicle in the similar segment as applicable.
  23. Transfer and local car rental services are valid only within city limits. For therefore mentioned car rental services any request for out station travel beyond city limits will entitle the driver to deny services without any liability to refund the booking amount.
  24. Transfers with unspecified distance coverage will only include one-way transfer either from airport or railway station to a single location or vice versa. Pick-ups or drops from multiple locations are not included in such bookings.
  25. Unless specified otherwise, all meter readings/distances/timings will be calculated to and fro from point of pick-up to point of destination.
  26. We are not any responsibility such loss, damage and physical injury during travel.
  27. When a customer produces the booking voucher provided to him it earlier, it implies that he have read and understood all terms and conditions mentioned herewith and agrees on all of them.

Important Instructions:

  1. Demand of money by the driver- The voucher provided to the customer clearly indicates the items including on his booking. Any amount over and above this both in terms for distance and duration and other items such as night charges, driver allowance, toll, taxes, state taxes, charges on for extra Kms consumed if applicable, charges for extra hours consumed if applicable parking charges etc which are not included in the booking amount have to be paid directly to the driver as mentioned below. In case of any dispute with the driver the customer should reach the support team of happydroptaxi.com at +91-9843358608 and mention the booking confirmation number (Booking ID) and mention the subject of dispute.
  2. Driver & Car details – These details will be sent to the customer by happydroptaxi.com approximately one hour before the pick up time by SMS and email. In some cases the driver or an associate of happydroptaxi.com. may also call in advance to reconfirm with the customer.
  3. happydroptaxi.com does not assure a complete sustainability of its Service and shall not be held responsible or liable for the same, in any manner.
  4. happydroptaxi.com shall be entitled at any time without giving any reason to terminate the booking of cabs done by the Customer.
  5. happydroptaxi.com shall endeavor to respond to your issues within a reasonable time of your reporting the same and endeavor to resolve it at the earliest possible. It is hereby clarified that issues are resolved on severity basis, and certain may be resolved earlier than the other. However, Happydroptaxi.com shall not be liable for any damages or losses in the event that you are not satisfied with any such resolution.
  6. happydroptaxi.com will not be liable for any damages of any kind arising from the use of the Service offered by happydroptaxi.com, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.
  7. If any passenger misses their train or flight or bus, happydroptaxi.com will not be liable for any compensation. The customer shall make an alternate arrangement if the cab has not reached due to any reason.
  8. It is expressly made clear to you hereby that happydroptaxi.com does not own any taxis nor does it directly or indirectly employ any drivers for the taxis. Taxis and drivers are all supplied by Third Party Service Providers and happydroptaxi.com disclaims any and all liability in respect of the drivers and the taxis alike.
  9. Non-receipt of driver and car details – In such cases the customer needs to contact the support team at happydroptaxi.com on +91-9843358608 and mention the booking confirmation number (Booking ID).
  10. Payment of extra charges – Any extra charges applicable has to be paid directly in cash to the driver.
  11. Refusal by the driver to deliver services – The customer to contact the support team at happydroptaxi.com on + 91-9843358608 and mention the booking confirmation number (Booking ID).
  12. The Customer shall not indemnify happydroptaxi.com from and against and in respect of any or all liabilities, losses, charges and expenses (including legal fees and costs on a full indemnity basis) claims, demands, actions and proceedings which happydroptaxi.com may incur or sustain directly or indirectly from or by any reason of or in relation to the use or proposed use of the Services by the Customer and shall pay such sums on demand on happydroptaxi.com.
  13. The quality of the transportation services requested through the use of the Service is entirely the responsibility of the Third Party Service Providers who ultimately provide such transportation services to you. happydroptaxi.com promises its best endeavor to provide sufficient training, quality control procedures and processes to ensure best services by Third Party Service Providers. However, under no circumstance accepts liability in connection with and/or arising from the transportation services provided by the Third Party service providers or any acts, action, behavior, conduct, and/or negligence on the part of the Third Party service providers.
  14. We never disclose about driver & customer information to other or third party at any circumstances.
  15. In order for the Driver to provide transport services to You, the Driver may require You to not smoke or consume any alcohol, tobacco or illicit substances in or near any Vehicle, misbehave in or near any Vehicle, distract the Driver, act in violation of Applicable Laws, or otherwise act in any way which a Driver (acting reasonably) considers will risk the safety of You, the Driver or any other person. If You breach this, happydroptaxi.com may immediately suspend the Services, Booking Services and/or Your use of the Application (including Your Account).
  16. We use text messages to inform guests who have used our services or have called at our helpline number +91-9843358608 of the latest happydroptaxi.com updates.If you decide you no longer want to receive these updates, reply “STOP” to our helpline number +91-9843358608.